Refund policy

Last Updated: June 2026

At Yanselle, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This policy explains our returns and refunds process clearly and transparently.

1. Return Window

We accept returns for most items within 30 days of delivery (the date the package is marked as delivered by the carrier). The return must be initiated (by contacting us) within this 30-day window. Items returned after this period will not be accepted.

2. Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, unopened, and in its original packaging with all original tags, labels, and accessories intact.
The item must be in new, resalable condition (no signs of use, wear, damage, or assembly).
We do not accept returns for:
- Personalized, customized, or made-to-order items
- Opened or used consumable products (e.g., hygiene, beauty, food-related items)
- Items damaged due to customer misuse or improper handling
- Final sale / clearance items (clearly marked as such)

If you received a defective, damaged, or incorrect item, please contact us immediately — we will handle these cases with priority.

Important: We do not offer exchanges (item-for-item swaps). All approved returns will be processed as refunds only.

3. Return Process

Contact Us First: Email us at info@yanselle.com within the 30-day window. Provide your order number, item details, and reason for return. Do not ship anything back before receiving approval.
Approval & Instructions: Once reviewed, we will send you specific return shipping instructions, including the authorized return address.
Ship the Return: Package the item securely in its original packaging. We strongly recommend using a trackable shipping method. Customer is responsible for return shipping costs and any risk of loss or damage during return transit.
Inspection: Upon receipt, we will inspect the returned item (usually within 2–3 business days).

Return Address: Returns are processed at our U.S. service location: 231 W 29th St, New York, NY 10001 (Specific instructions and exact receiving details will be provided after approval.)

4. Refund Details

Refund Amount: If the return is approved, we will issue a refund for the original purchase price of the item(s). Shipping fees (if any) are generally non-refundable.
Restocking Fee: A 15% restocking fee may apply to certain returns (especially for larger or high-value items) to cover processing costs. This will be clearly communicated during the approval process.
Refund Timeline: Refunds are processed within 5–7 business days after we receive and approve the returned item. The funds will be returned to your original payment method.
- Credit/debit cards: 5–10 business days to appear on your statement
- Other methods: Varies by processor
Partial Refunds: Applies if only part of the order is returned, or if items are not in original condition.

5. Defective or Incorrect Items

If you received a damaged, defective, or wrong item:

Contact us within 7 days of delivery with photos and order details.
We will provide a prepaid return label (where possible) or full refund without restocking fee.
We prioritize replacements when stock is available, or offer full refunds.

6. Non-Returnable Situations

Items lost or damaged after delivery due to customer handling
Items returned without prior approval or without required documentation
Items shipped to excluded areas (as per our Shipping Policy)

In such cases, we reserve the right to deny the return or deduct additional fees.

7. Order Cancellations

You may cancel an order before it has been shipped. Contact us as soon as possible. Once shipped, the order must follow our standard return process.

8. Changes to This Policy

We reserve the right to update this Returns & Refunds Policy at any time. The version in effect at the time of your purchase will apply. Please check this page periodically for updates.